RETURNS & REFUND POLICY 

Introduction 

At Dustyrose, managed by Avexovo IT Solution Private Limited, we want you to shop with confidence. If you’re not completely satisfied with your purchase, our return policy ensures a smooth and hassle-free process. 

Who This Policy Applies To 

Within this document, "Avexovo IT Solution Private Limited" is identified as "we," "us," and "our," while "you," "your," “user,”and "users" refer to customers using our services. By placing an order, you agree to comply with the return and refund conditions outlined below. 

Return Eligibility 

To qualify for a return, please ensure the following: 

• The item has not been used, worn, or altered in any way. 
• All packaging, labels, and tags must be intact and included. 
• The return request must be initiated within the designated timeframe from the delivery date. 
• Items that have been washed, altered, or damaged after delivery will not be accepted. 

Returns that don’t meet these conditions may not be approved. 

Steps to Request a Return 

1. Submit a Request – Email us at avexovovitsolutionspvtltd@gmail.com, avexovoitsolutionsauthorize@gmail.com with your order number and reason for return. 
2. Provide Supporting Evidence – If returning due to damage or an incorrect item, attach clear images as proof. 
3. Follow the Return Process – After reviewing your request, we’ll send you instructions on how to return the product. 

Refund Timeline & Process 

• Once we receive the returned item, we will inspect it and update you on the status of your refund. 
• If approved, the refund will be credited to your original payment method within 5–7 business days. 
• You will receive a confirmation email when your refund is processed. 

Partial Refunds 

In some cases, if the item does not fully meet return conditions, we may offer a partial refund based on our evaluation. 

Return Shipping Costs 

• Customers are responsible for return shipping costs unless the return is due to an issue on our part (such as a defective or incorrect item). 
• Any shipping fees paid at checkout are non-refundable. 

Non-Returnable Products 

The following items cannot be returned: 

• Customized or personalized products, unless damaged or defective upon arrival. 
• Items missing original tags or packaging. 
• Any item marked as “final sale” or “non-returnable” at the time of ordering. 

Need Assistance? 

For any return or refund-related queries, feel free to contact us at avexovovitsolutionspvtltd@gmail.com, avexovoitsolutionsauthorize@gmail.com. We’re happy to help! 

Thank you for shopping with Dustyrose. We appreciate your trust and support!