CANCELLATION POLICY 

Introduction 

At Dustyrose, managed by Avexovo IT Solution Private Limited, we aim to make your shopping experience seamless and enjoyable. We understand that there may be times when you need to cancel an order, and this policy details the process, eligibility requirements, and refund guidelines to ensure clarity. 

Policy Overview 

Throughout this policy, Avexovo IT Solution Private Limited is referenced as "we," "our," and "us," while "you," "your," “user,”and "users" indicate our customers. By purchasing from us, you accept the terms listed here. We encourage you to review this information before requesting a cancellation. 

When Can You Cancel an Order? 

• Orders may be canceled if they have not yet entered processing or shipping. 
• Customized or personalized items might not be eligible for cancellation once production has commenced. 
• To determine if your order can be canceled, check your order status in your account dashboard or reach out to our support team. 
• Once an order is dispatched, cancellation is no longer possible, and alternative solutions may need to be considered. 

Cancellation Timeframe 

• Cancellation requests must be made before the order moves into the shipping phase. 
• Once the dispatch process has started, cancellation will no longer be available. 
• During peak shopping periods, such as sales or promotional events, the cancellation window may be shorter. Details will be provided at checkout. 

How to Cancel an Order 

1. Sign in to your account. 
2. Navigate to the ‘Orders’ section. 
3. Locate the order you wish to cancel and select the ‘Cancel’ option. 
4. Follow the outlined process to request a cancellation. 
5. In case of any difficulties, get in touch with our support team. 

Refund Process for Canceled Orders 

• Approved cancellations will be refunded through the original payment method. 
• Refund processing typically takes 5 to 7 business days, and you will receive an email confirmation once the transaction is initiated. 
• If there are any unexpected delays, feel free to contact our support team for further assistance. 

Orders That Cannot Be Canceled 

• Personalized or custom-made products cannot be canceled once production has started. 
• Orders that have already been dispatched are ineligible for cancellation. 
• Some promotional or specially discounted items may have specific cancellation restrictions, which will be stated at checkout. 

Policy Updates 

We may revise our cancellation terms as needed. Additionally, Dustyrose reserves the right to cancel orders that do not meet our guidelines or appear fraudulent. In the event of any dispute, the cancellation policy published on our website will be considered final. 

Need Assistance? 

If you need help with an order cancellation, please contact our support team at avexovovitsolutionspvtltd@gmail.com, avexovoitsolutionsauthorize@gmail.com. Thank you for choosing Dustyrose, we appreciate your trust and understanding!